Shipping Policy

Order Processing
All orders are processed within 2–5 business days after payment is received. During peak times or market events, processing times may be slightly extended.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on order size, weight, and destination.

Once shipped, delivery times will vary depending on the selected carrier and shipping method. We are not responsible for delays caused by shipping carriers or external factors.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Lost or Delayed Packages

By Grace Jewelry is not responsible for lost, stolen, or delayed packages once they have been handed over to the carrier.

If your package is lost or delayed, please contact the shipping carrier directly using your tracking information.

Incorrect Shipping Information

Please ensure all shipping details are accurate at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping fees required to reship an order will be the responsibility of the customer.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at [your email] with photos of the damaged items and packaging.

We will work with you to resolve the issue with a replacement or store credit.